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Customer email notification when mailbox quota exceeded

It would be a very useful feature to have an email automatically injected to a customers mailbox when their quota is close to the limit and another when the mailbox quota has been exceeded with advice (customisable) on how to resolve the problem.

Sometimes clients are unaware/forget their quota and if accessing via outlook/smartphone etc they are not aware of the limit being reached. This can result in several days without emails or emails being rejected with a "mailbox full" autoresponder. Ironically this means anyone sending emails to the client are aware the mailbox is full but the client is unaware of the problem.

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  • G J Piper commented  ·   ·  Report

    Like the person below me, I also have had no emails go out in notification despite having it turned on and mailboxes reaching 99% full.

    CentOS Linux 7.7.1908 (Core)‬
    Produkt Plesk Obsidian
    Version 18.0.21 Update #5

  • Jan commented  ·   ·  Report

    It does not work. No mail will be sent. Mailbox 99% full.

    CentOS Linux 7.7.1908 (Core)‬
    Produkt Plesk Obsidian
    Version 18.0.21 Update #3

  • Anonymous commented  ·   ·  Report

    For all others: this has been indeed implented in Plesk 18 (Obsidian), you can find it on: Tools & Settings -> Mailserver settings:

    Enable mailbox quota warning
    Send a notification to mail users when their mailbox quota usage exceeds 95%
    Customize the default mailbox quota warning

  • Robin commented  ·   ·  Report

    Good news this is implemented, I appreciate!
    I don't find settings for that function, is it customizable somewhere?

  • Hans commented  ·   ·  Report

    I appreciate you have implemented it.

    anyway could not resist:
    great performance for this feature ;-)
    6.5 years for a high voted user-requested feature, which is still a release candidate.

    What will be the official release date of 18.0?

    Sorry for my feedback. Since this lacking feature was my drive to switch to a different admin software, even if plesk fitted most to our needs. But the sensless support to users on full mailboxes costed us more than all the effort together to switch to different admin software...

  • Anonymous commented  ·   ·  Report

    Wow this is great! I’ve just installed release candidate 3 and tested the function. I see some area of improvement.

    1) Customize message and allow it with HTML.
    2) Support for different languages.
    3) Adjust the 95% threshold. I would like to have something like 80% to have enough room to have this alert arrive before the mailbox is full and also allow the user to take preventive actions.
    4) Allow more than one alert one 80% second 90% notify user and domain admin.

  • Ryan commented  ·   ·  Report

    Yes, this feature is absolutely required as part of a fully functional hosting and email solution.

  • Franl commented  ·   ·  Report

    But only Linux ... and Windows ¿?

  • John A. shiells commented  ·   ·  Report

    to busy creating things like grafana plugins.... give the people what they want!

  • Rafael commented  ·   ·  Report

    Does Plesk uservoice make any sense? This feature request is top ranked (#2) and will get 6 years old in four days.

    Using dovecot it should easy realizable, as there is an quota plugin available.

  • Anonymous commented  ·   ·  Report

    Please enable this feature.
    Other services already give this option by years!

  • Anonymous commented  ·   ·  Report

    can be programmed even better, here is my little script:

    #!/bin/bash
    SIZE=900000
    for DIRECTORY in `ls -d /var/qmail/mailnames/xyz.com/*`;
    do

    CHECK=$(du --max-depth=0 $DIRECTORY | cut -f1)
    CHECK2=$(du -h --max-depth=0 $DIRECTORY | cut -f1)

    DIRNAME=$(echo $DIRECTORY | cut -d"/" -f6)
    if [ "$CHECK" -gt "$SIZE" ]
    then
    (
    echo "To: xyz@xyz.com"
    echo "Subject: Mailbox Report"
    echo "Content-Type: text/html"
    echo
    echo
    echo "<html><b><font size='4'>Das Postfach</font></b></html>"
    echo "<html><br></html>"
    echo "<html><b><font size='4'> Mailbox $DIRNAME@xyz.com reaches the limit of 1.00 GB</font></b></html>"
    echo "<html><b><font size='4'> Current size : "$CHECK2"B</font></b></html>"
    echo "<html><br></html>"

    ) | /usr/sbin/sendmail -t
    fi

    done
    exit

  • Stefan commented  ·   ·  Report

    That's better than nothing :-) Thank you for this information.

  • Mauro commented  ·   ·  Report

    I tested the new obsidian version, I saw that there is no quota notification, but the server returns an error and prevents the use of the box :-)

  • Stefan commented  ·   ·  Report

    Any news about this top feature to implement in plesk?

  • Anonymous commented  ·   ·  Report

    This was originally requested ing 2013. Why has this not been implemented yet? We need this now please.

  • Mauro commented  ·   ·  Report

    At every renewal of a customer I'm already moving everything to new cpanel machines

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