Ensure the certificate details and name are proper
The certificate displayed during FTP process has a wired certificate name. Sometimes antivirus restrict logging to plesk admin also due to weird name. Ensure server name is related to common names like PleskAdmin.com like that
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![](https://secure.gravatar.com/avatar/fb77aeb6ab271f4df72457bc48e10c1e?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
I’d suggest you contact Plesk support team for investigation this issue. It looks like more issue or bug than feature request.
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IG