Resellers service plans: Hiding resources that are not allocated to them
If you create a reseller plan with e.g. "Data backup and restoration using the server repository = off ", the reseller is still able to make his own service plans with that particular permission enabled. Then, when they assign the subscription to a client it gives a notification that the subscription cannot be synced as it is using resources not allowed by the reseller plan.
This is frustrating our resellers as many Service Plans have things like "Backup and Anti-Virus Management" ticked by default, resources that we have denied them in the Reseller Plan. They then have to change each Service Plan until Plesk allows it to be synced
We are declining this as a feature request. Instead we have assessed this to be an internal product issue that needs to be fixed. It is being handled under internal ID PPPM-13864. In case you have questions at the support desk or want to follow-up on this case in the change log, you can use this ID for it.
When creating a service plan, you can grant certain features/services to users under the Permission Tab. The problem now is, if I deny "Anonymous FTP management" in my reseller plan, I will expect "Anonymous FTP management" not to show up when my resellers are creating their plans.
Due to the fact that denied services/features still show up for resellers, they end up choosing these services/features when setting up service plans for their users. This ends up creating unsync errors in their plans. I think it would be helpful if users were not able to select services/features not available to them. I keep getting complaints about unSync errors and I realize, ah! He doesn't have access to that feature. Can we make this happen PLESK?
It will be a good idea to add the ability to completely hide some options from resellers Service plans so they will not be able to see some options when they create their own Service plans.
Oto tortorella commented
This is also true for cgroups, I do not want my resellers use all the server resources. I want to limit them.
why a reseller can enable options the admin denied them ? hide these options so the reseller can sync the subscriptions with the plan .... FOR GODS SAKE DO THIS !
It confused the reseller, if he can choose options for the customer service plan, that are not allowed to the reseller service plan. Please hide disabled functions for the reseller
Mauro V. commented
this is a must have in any panel, in what sense can a reseller activate functions that WE (the admin) denied in the first place.
If the admin don't want PHP on Windows or disable backup, the reseller SHOULD NOT HAVE this option available in is service plan
Sanjiv kumar commented
how to change this plan