get your product to work properly
at the moment you haove sold software that simply doesn't work. it is impossible for dreamweaver to establish an ftp connection with it. Also the passwords it generates are useless because they are too complicated and you can't save them. So it you don't record them before you start they become unusabel. Perhaps you could ring me on 07794882736 or email me on rob3705@gmail.com
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Hi Rob,
Not sure whether you bought the software from us (Parallels) or some hosting provider reselling our software. I guess the latter is more likely, so you are probably confusing us (software vendor) with your hosting provider.
The passwords complexity can be easily changed in server settings (“Tools and Settings” menu). If you are not server admin, than you have to reach to your hosting provider with this request.
It is completely impossible for us to judge why dreamweaver cannot connect your FTP. As a first step we can recommend to try manual FTP connection, at least you will see some sort of error message. Your hosting provider will be able to help better with this problem.
Let us know whether we can help more.
P.S.
The request is closed as it doesn’t include a proposal.