Add API call to get all OPEN alerts history by an alert ID
It would be useful to get all OPEN alerts for a specific alert ID. For now it is required to generate a lot of API requests (first to get the server id and then to get the notifications for each of those servers) which can hit very quickly the API rate limit.
Plesk Tech Support
shared this idea
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Damien commented
We use 360 monitoring to monitor the health of all of our servers as part of our managed hosting service.
Depending on the alert, we handle it differently: some (most) go to our team via an Incident Management System (Squadcast) where they're triaged and pass through an escalation matrix; a small number of alerts are only for customer attention (if a server has a resource shortage, only the customer can purchase more resources to solve it).
However, in this latter case we also want to provide visibility for our account management team. That requires a way for us to get the open alerts for a specific alert ID for all servers.
In the UI you have https://monitoring.platform360.io/alerts/history?alertid=alert-id-here
We just want the same via API so we can pull this data out to a suitable interface for our account managers.