28 results found

1. I am a Godaddy customer and hire Plesk. I had no idea that it was a subservice, for months I received the 505 error message and nobody has b

   I am a Godaddy customer and hire Plesk. I had no idea that it was a subservice, for months I received the 505 error message and nobody has been able to solve the problem.My suggestion is to improve your service and your subcontract relationship with Godaddy, I am going to transfer my domains to a company that does not have subservices and that can respond to all its products without having to call third parties.

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   0 comments  ·  Business Logic  ·  Delete…  ·  Admin →
   declined  ·  AdminPlesk Staff (Community Manager, Plesk International GmbH) responded

   Upd: Sorry, we are closing the request as no information were provided for over a month.

   —
   
IG

2. Forbid resellers to change the default page

   Add possibility to forbid resellers to change the default page

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   1 comment  ·  Business Logic  ·  Delete…  ·  Admin →
   declined  ·  AdminPlesk Staff (Community Manager, Plesk International GmbH) responded

   Upd: Sorry, we are closing the request as no information were provided for over a month.
   
—
   
IG

3. Change the certificate management logic

   1. Do not delete certificates automatically, instead, use a daily task for it.
   2. Only remove certificates that are not present in the newly generated configuration files, as to work around "SSLCertificateFile does not exists" Apache errors.
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   0 comments  ·  Business Logic  ·  Delete…  ·  Admin →
   declined  ·  AdminPlesk Staff (Community Manager, Plesk International GmbH) responded

   Thank you for your input!
   Unfortunately, we have to close your request because it has not become quite popular for further implementation over the years.
   —
   IG

4. Provide a reset hosting function, or help me reset whatever I've messed up
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   0 comments  ·  Business Logic  ·  Delete…  ·  Admin →
   declined  ·  AdminPlesk Staff (Community Manager, Plesk International GmbH) responded

   As possibl webhosting reset for your domain you can just remove it and add again. If you need help it would be better to ask Plesk community on https://talk.plesk.com
   Note, that only feature requests are allowed here.
   —
   IG

5. Je n'ai pas l'option "français"...Est-ce normal?
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   0 comments  ·  Business Logic  ·  Delete…  ·  Admin →
   declined  ·  AdminPlesk Staff (Community Manager, Plesk International GmbH) responded

   Unfortunately, we were unable to translate your request to English, so we have to close this request. Try voting for a similar request in English language or file your request in English, so that everyone can vote for it.
   —
   IG

6. in the particle "statistic"

   in the particle "statistics" it is good to implement the ability to see detail "web" or "journal", and a function of deleting/clearing the selected items

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   0 comments  ·  Business Logic  ·  Delete…  ·  Admin →
   declined  ·  AdminPlesk Staff (Community Manager, Plesk International GmbH) responded

   UPD: Sorry, we are closing the request as no information were provided for over a month.
   —
   IG

7. Sync log rotation parameters between Service Plan and Subscription

   Creating a new domain might embed default log rotation parameters from service pack.

   AND

   Updating service pack might update all domains log rotation parameters (if not changed for this specific domain...)

   Regards ;-)

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   0 comments  ·  Business Logic  ·  Delete…  ·  Admin →
   declined  ·  AdminPlesk Staff (Community Manager, Plesk International GmbH) responded

   Thank you for your input!
   Unfortunately, we have to close your request, because over the years it has not become quite popular for further implementation.
   —
   IG

8. separation of subscription locking and syncing with service plans

   Hello,

   currently any change done to subscriptions using customize will result in causing the subscription to lock and need resyncing. The only two buttons to save customizations are "apply and lock" and "update and lock".

   The change you make might affect just one area like the renewal date however the whole subscription is marked as locked. If you unlock and sync all customizations made through other areas of the subscription are removed, including custom php directives, php memory_limit, and other configuration settings that are important to keep so that the customer's subscription will keep their websites working.

   As it currently stands, after first modification of the renewal date for example we end up having all subscriptions locked and unsynced therefore we can't automate bulk changes in subscription plans like increasing HDD space, or mailbox limits.

   If we manually resync the subscriptions, we lose all customizations that are mission critical for the customers. So we either have to work through every subscription one by one adjusting or we have to work through every subscription and notice all specific directives that are important to the customer and then reimplement them after sync.

   That's tedious,time consuming and prone to errors.

   Simple example,
   1. create a service plan using 256MB as memorylimit for php and assign it to a subscription
   2. go to the subscription -> domain panel
   3. click on php settings icon
   4. add a php directive like memorylimit = 1G and save
   4a. Go to subscription and click on customize
   1. Change renewal date
   2. Hit update and lock
   3. Hit unlock and sync
   The result is the directive memory_limit =1G is lost.
   4b. Go to service plan and adjust mailboxes from e.g. 5 to 6
   1. Sync plan with subscriptions
   Result is the directive is lost.

   This effectively kills any versatility in the service plans for mass changes and is potentially dangerous for the customers as it can cause things to break.

   In my opinion at the very least each service plan tab as we define it

   Resource
   Permissions
   Hosting Parameters
   PHP Settings
   Applications

   should have a separate lock. That way when we change something in the PHP settings tab, only the php settings are marked as to need resyncing. When we change something in the resources, only resources will resync etc etc.

   This would still be prone to errors when editing php settings of course but at least not when you're adjusting resources.
   Ideally a list of all changes to each subscription if you decide to sync again should appear too and ask for confirmation. That way at least you can note what to fix after plesk breaks it.

   Hello,

   currently any change done to subscriptions using customize will result in causing the subscription to lock and need resyncing. The only two buttons to save customizations are "apply and lock" and "update and lock".

   The change you make might affect just one area like the renewal date however the whole subscription is marked as locked. If you unlock and sync all customizations made through other areas of the subscription are removed, including custom php directives, php memory_limit, and other configuration settings that are important to keep so that the customer's subscription will keep their websites working.

   As it currently… more

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   0 comments  ·  Business Logic  ·  Delete…  ·  Admin →
   declined  ·  AdminPlesk Staff (Community Manager, Plesk International GmbH) responded

   Thank you for your input!
   Unfortunately, we have to close your request, because over the years it has not become quite popular for further implementation.
   —
   IG