we as administrators have difficulties troubleshooting and accessing the user mailbox when users complain. what we do now is the hard way. we have to reset the password and access the mailbox.. then when the problem is solved, etc, we tell the user to use a new password to log in and change it by themselves after that.
we as administrators have difficulties troubleshooting and accessing the user mailbox when users complain. what we do now is the hard way. we have to reset the password and access the mailbox.. then when the problem is solved, etc, we tell the user to use a new password to log in and change it by themselves after that.