Have a "call-in PIN" (support phone password) field in each user account
I think a call in pin would be nice. Something that the user can change, but it is kept hidden unless they are logged in and click on it to see it. This will allow for end users to request help securely.
3
votes
Scott S
shared this idea
Thank you for your input. We will consider this functionality in upcoming releases if it is popular. Everyone, please continue voting for this feature if you consider it important.
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Scott S
commented
Each login would have a secret 4 digit pin that the user could change as desired. This pin could be used for phone authentication during support calls to prevent unauthorized changes to the account. Similar to what GoDaddy does.