It would be nice if we could actually contact someone with questions.
I guess the small businesses are not important enough for you to provide us with live support. We have to dig trough thousands of FAQ files to see if someone had the same problem as us. You have provided many apps to add to our sites but if they are free ones they do not work or will not download onto our sites and no one to contact to find out why it's not working. I have been with this company for many years and it looks like it's time to move my business to another provider.
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Sorry, but there is a chance that you meant to submit it to your hosting provider. We are a software company which supplied the provider with the solution you are working at. We would suggest to call to your hosting company for resolving your problem.
Let us know if we can help somehow