Customer email notification when mailbox quota exceeded
It would be a very useful feature to have an email automatically injected to a customers mailbox when their quota is close to the limit and another when the mailbox quota has been exceeded with advice (customisable) on how to resolve the problem.
Sometimes clients are unaware/forget their quota and if accessing via outlook/smartphone etc they are not aware of the limit being reached. This can result in several days without emails or emails being rejected with a "mailbox full" autoresponder. Ironically this means anyone sending emails to the client are aware the mailbox is full but the client is unaware of the problem.
Good news everyone!
This functionality was added in Plesk for Linux Obsidian RTM release. We suggest you upgrade to the latest version and check it out.
i need it...the mailbox are full :))
marco noris commented
Yes, urgent :)
Just had this issue as a customer asked how we can get notified.
This is a must!
Raphael Schmitt commented
Yeah, thats a huge problem. Please solve this.
D. Hugentobler commented
Angel Santos commented
True, in other mailing systems this feature is standard. This is a very common problem which cost us a lot of wasted/unnecessary support time to our customers.
One would have thought, that this feature should have been implemented in version 1.0 since the problem renders a users mail-account functionally broken without even giving a hint.