Would everybody PLEASE refrain from posting mindless AI summaries here? Thank you for your attention to this matter!

Companies may prefer a policy of providing higher-quality support to fewer customers. This way, it is possible to both reduce support costs and improve service quality. Offering higher-quality services to a more limited customer base at higher prices is a perfectly normal strategy.

It is also understandable that there may be objections to this approach. Some objections may stem from the difficulty of changing the existing infrastructure, while others may come from the mindset of "I like the current quality and don’t want to increase my costs." Overall, this is largely a matter of personal preference.

Keeping our servers running smoothly is not an easy task. For me, quality is always more important than cost. Therefore, a control panel that ensures the security of the servers I generate revenue from is very valuable to me. If these price increases are based on a quality-focused policy, I am willing to accept them.

I may be wrong in my thinking; personally, I would also prefer to pay less. The purpose of using the panel is clear, and I am against paying for additional packages to achieve this purpose.

Plesk users are expressing dissatisfaction regarding price hikes, which they attribute to the perceived high costs and the absence of new features that would warrant these increases. To alleviate customer concerns, it is essential to comprehend their specific issues, emphasize the value and new features offered by Plesk, communicate openly about the rationale behind the price adjustments, and consider providing incentives such as loyalty programs or access to older, more affordable licenses.

Reasons for customer dissatisfaction
High cost: A significant number of users believe that Plesk is already on the expensive side, and annual price increases render it less competitive when compared to alternatives like DirectAdmin.
Lack of perceived value: Some users have indicated that Plesk is not introducing sufficient new features or enhancements to justify the increased costs, with certain modifications to the user interface receiving negative feedback.
Aggressive pricing: The regularity and magnitude of price hikes are perceived as "ruthless," prompting some customers to contemplate switching to other platforms.
No loyalty rewards: In contrast to other software providers, Plesk only extends Black Friday discounts to new customers, which leaves long-standing users feeling overlooked.

This is where I have relocated to; it's fantastic. https://1panel.pro/

Phew, time to unsubscribe from this thread 😅

PS: Do yourself a favour and look into "Enhance Control Panel" - it looks very promising!

@Loveneet, The feature exists because of this suggestion but after all the waiting for this feature they made it a paid for feature. "using the terminal".....and for Windows servers? Yeah just carry on defending a company that's just upped their prices...again!

As for "this is why I say that people whine" well you wont have to put up with it for much longer. Plesk is removing their presence on uservoice so that people can't publicly see how disappointed their user-base is. Instead you have to request a feature and bug report via their site so it's less of a public embarrassment to them.

Hello, after reviewing this information, Plesk is increasing the prices again for the control panel we host on our side, along with the costs associated with our CPU, memory, network, and the time we invest in keeping everything online. I believe we are reaching a point where we should all consider alternative options, similar to what we did with VMware, which ultimately led to them reversing their decision. I cannot comprehend why they are raising prices once more. This situation is becoming unmanageable; it’s always the same story: we will raise prices, but people are not going to continue paying for these services. Soon, they will seek alternatives elsewhere.

This is why I say that people whine; there is nothing constructive when you keep asking for something, which, on Plesk's side, makes no sense to implement because the feature already exists through other means, not least the one for free using the terminal, which you can implement yoursel

Rihards, inflation and CPI? Do you have any idea of what you're talking about? You're not wasting your time, you're wasting ours.

In 2017 the cost for a Plesk Web Host Edition license was £216.

Using the Bank of England Inflation calculator https://www.bankofengland.co.uk/monetary-policy/inflation/inflation-calculator that same license should now cost £282.96 with inflation.

From Plesk today, that license will cost you £736.92 if paid yearly for a dedicated server or £549.84 for VPS

But yeah, let's pay more because you think people just want things for free and not because they're paying enough already.

It has nothing to do with inflation and everything to do with the fact that Plesk 's 2017 owner British Oakley Capital keeps buying the competition so they can price what they like. Ionut Bochis is correct and you only need to take a glance over at the Plesk forum to see how much users don't like it.

May Jesus be with you all!!!

Afaik, is called "shareholders greed" not "inflation" ever since both cPanel and Plesk were bought by the same group. Anything else is just sweet thinking to try to make up for it, none of the latest features warranted such an increase since 2018, not even the pandemic.

I feel like I'm wasting my time here 🤦. Since 2018, we have had a pandemic and many other things that rattled inflation. You can check the Consumer Price Index in your country. There are also inflation calculators that can help you understand if the price is fair based on Inflation year over year. That's how I calculate the new Prices for my clients.

Here, in the UK it seems they've added £20 more pounds on top of inflation, which might mean they wish to keep the price stable for longer.

In business, when it comes to recalculating your prices, you either keep them in lockstep with inflation or make bigger jumps but keep them as they are for longer, even past the inflation vs. price parity.

As for IONOS, they get a bulk license discount since they purchase many licenses from Plesk, making their VPS offerings more competitive and giving Plesk some constant income. It's like with MS Windows; individuals can buy it for, say, £100, but manufacturers like Dell, HP, Lenovo, etc., get a Volume Discount, which works out to something like £5 per PC.

My logic with feedback is that they keep a finger on the pulse of what professionals want, so they keep enhancing your experience. Making stuff for free when they have a paid module is bad for business.

Ok, I'll love you and leave you, I hoped there would be some good discussion here, but alas, no.

Tala!

"License cost increases are the norm—have you heard of inflation? Welcome to the world of B2B and year-on-year inflation! As for partner licenses, I don't hide it: IONOS is my VPS provider of choice, and funny enough, their VPS costs went down rather than up over the years—a benefit of bulk licensing, I guess 🤷🤭."

Is this what you call inflation? (2018-today)
Double the price?

Your logic is, if Plesk builds something based on some suggestion made here, which happens to be free (Personally, I have no interest in ClamAV; the issue for me is the patterns that are too obvious on this "Feature suggestion" bs), it's ok to pay for it.

After all, it took time to put some bells and whistles we don't care, so we should pay for it.
Maybe we should be paid by our time here, too, right?

That is a very flawed logic you have, and I hope you know that.
Or maybe you don't, after all, you use IONOS LOL.

Rafael, please relax. There is no depression here. While I did call out some incompetence and lack of discussion, which is my opinion, I didn't go as far as diagnosing someone with a mental condition; that's the limit even for me. That said, there sure is a lot of frustration about the lack of constructive feedback.

The Plesk team has made it explicitly clear (and I'll repeat it) that they need to know what features of ClamAV are missing: "We’d like you to let us know which ClamAV features are missing in anti-viruses and services already available in Plesk." if you can't utter up anything other then "Plesk is paid and not free, so it's the least they can do and bring low-cost solutions to us" then they (as a business) have no real reason to do anything, and so this thread will be kept open for 10 more years.

While I could have started on a better note, my goal is still the same: stir up the discussion so this thread either gets closed as rejected or the feature is implemented.

To underline why I'm frustrated, nothing stops you from making one if you truly want a free and Open-Source version of the Module. Plesk has excellent documentation on how to make one: https://docs.plesk.com/en-US/obsidian/extensions-guide/create-your-first-extension.76333/. I dabbled in making one but abandoned it after I found WAF.

Richards, I see that you are going through some depression, and you want to take your frustrations out on other people!

License cost increases are the norm—have you heard of inflation? Welcome to the world of B2B and year-on-year inflation! As for partner licenses, I don't hide it: IONOS is my VPS provider of choice, and funny enough, their VPS costs went down rather than up over the years—a benefit of bulk licensing, I guess 🤷🤭.

Thijn, you are asking for a comprehensive solution that secures mail and storage. This is not easy, even if you are relying on free and open-source software.

P the "Plesk Email Security" already provides the bare minimum functionality, and even then, I'd say not enough as two emails hosted on the same server can send emails to each other, bypassing the security, and this is a paid module by Plesk. What makes you think that a free one will be any better? Also, just because something is based on Open-source software doesn't mean it can't be used for commercial purposes, that's how Open-source software gets popularised - when larger corporations with bigger resources for R&D integrate and invest in making it better.

Also, P, please don't get me twisted. I perfectly understand that people want stuff for free; it's human nature, but that's not how business works. Everything has hours and costs attached, hours that could've been spent fixing the bloody race conditions in the UI, and the cost of the development time.

I guess Rihards never had to deal with licensing increases over the year for less and less features since his company gets his servers from his hosting partner (won't name names here, a simple google outlines his choices) and they provide the Plesk license for free (they prob increase the hosting price to accommodate those, but he can't tell anyway).

As many said, this thread is for official support of ClamAV integration with Plesk, regardless of what we can fiddle manually from our DevOps side. Plesk asked us for feature requests and in return we got features under a pay wall instead of feature under the monthly license price.

Rihards, I think the point you're missing is that we asked for ClamAV to be integrated with Plesk (in my case for use with Mail). We already knew it was free. Users campaigned for years on here for this feature. They finally do it but it's monetised for something that's open sourced and free, this decision hasn't gone down well with those who have waited years for it to happen amongst continually increasing licensing costs and adding other features that no one has asked for.

In most users eyes, AV is a basic necessity/component to help secure and embolden the product Plesk's selling. You can argue that just because the product it's based on free open source software Plesk doesn't have to extend that free price to it's customers, but where does that thinking stop? Plesk starts charging for the management of MySQL/Maria DB's? They start charging for PHP versions and updates?

Maybe just respect other peoples right to protest/voice their opinion instead of bashing them for it?

The existing Plesk extensions only scan specific areas: the webspace antivirus focuses on website files, and the mail antivirus targets email threats. A global antivirus solution is needed to ensure comprehensive server-wide protection, covering all potential vulnerabilities and threats.
I currently have a ClamAV setup that approximately notifies me via email when issues are detected. However, this setup isn't integrated into Plesk, meaning I can't view the results within the Plesk interface or utilize Plesk's notification system for alerts.

Oh, you lads, you give me a good chuckle.
It's interesting how people focused on what I defined as "Mind-blowing in 3, 2, 1...." instead of what I said above, which is how you get ClamAV and integrate it with Postfix FOR FREE.

That said, fine; I laid that trap for myself.

Let me do what, in hindsight, I should have done yesterday.

Here is why I think they'll not implement it:

1. They already have an in-house paid Module, "Plesk Email Security", which implements ClamAV as part of the installation. They are not obligated to make it free for you, just to make it clear—again, the software is not open source. Don't use "Plesk Email Security", though. Its feature set is severely limited, and your money would be better spent on the third-party module I mentioned in the next point.

2. There is also a third, partly module, WAF or the "Warden Anti-spam and Virus Protection." The interface might be dated, but it's 100x better than "Plesk Email Security" and has a spam rating for internal emails.

3. For server and WordPress file scans, you have "Imunify," which has both free and paid versions. Free is, for the most part, enough; that said, if you are running something like an agency, more premium features would likely be nice to have. In my opinion, ClamAV is not a good option for server file scans as it was primarily designed for email checks.

4. This is the final reason: the initial comment from admin was, and I quote was:
"
Plesk currently offers two high-quality anti-viruses and other related services like WAF. Integrating another anti-virus solution is an expensive undertaking, so we’d like you to let us know which ClamAV features are missing in anti-viruses and services already available in Plesk. This will help us properly evaluate and prioritize this request.

—AK
"

This is why I say that people whine; there is nothing constructive when you keep asking for something, which, on Plesk's side, makes no sense to implement because the feature already exists through other means, not least the one for free using the terminal, which you can implement yourself. They've said it themselves: "Integrating another anti-virus solution is an expensive undertaking, so we’d like you to let us know which ClamAV features are missing in anti-viruses and services already available in Plesk".

It's not about "darn it, we paid for Plesk, so they must give us a free module"; it's about "What reason is there to implement it, or what's lacking in the current solution".

Plesk is foremost a commercial i.e. B2B solution, not for individuals B2C. If you run a business hosting many sites and need these features yet have no money to pay for them, 🤷 tells me a lot about your business.

Look, they list who Plesk is for on their site's home page:
"
Who’s Plesk for?

Web professionals like you from across the globe

Infrastructure Providers, Admins, Developers, Content Managers, Digital Agencies.
"

Rihards Simanovics comes on here to whine about people coming on here to whine lol!!!