Introduce notification threshold on disk space usage
Customers exceed the allocated disk space. A notification is sent. But customers don't want this notification when they exceed the allocation, but BEFORE they exceed it so that they can react to a warning in a timely manner and won't face overuse charges.
Why is this a problem? Some users don't check their email regularly. They feel pressured to pay an overuse fee if they are not allowed "enough" time to react to an overuse situation.
Proposed feature: A notification threshold for disk space usage should be introduced to service plans in GB or percentage or a general threshold expressed in percentage of granted disk space should be introduced to the notification settings. A customizable warning text (similar to an upcoming mailbox usage threshold) should be sent to the user when a subscription hits the threshold.
Benefit: Happier subscribers and less work for the provider, because now a user will be warned before the user hits the disk space limit and will be able to react. The provider does not need to contact the user on an overuse, does not need to ask for an overuse fee.
Bitpalast GmbH
shared this idea
-
Bitpalast GmbH
commented
You are right. I must have been blind not to see it before. Is that a fairly new feature? I can't recall having seen it before. Anyway, this is what is needed.
Can the notification text be customized / is this the same text as for a general resource overuse notification? (As it's no overuse yet, but a warning on an upcoming overuse, it might be a great enhancement if the text was separate and could be customized.)