Give admins a button to get an email password reset link for users.
I konw there is "Forgotten password" link, but:
1. it is only for Plesk users, many email users don't have access to it
2. even than, the mail is sent to the address, which the user may not have access to (e.g. not configured client and forgotten password)

There is already a system to reset the password, just make it available as a button in the Plesk Panel and display the link there, so the admin can copy it and send to the user e.g per a messenger (WhatsApp), SMS or secondary email.
It should be allowed to reset the password without the Plesk Panel access user or just turn on the access until the password was reset.

@Plesk Team:
When can we expect this feature for email user accounts as well?

The codebase and interface exists particially already, just just has to be extended with a user interface to manage a recovery address.

Thanks!

Interface example (not colors, just how simple it should look like)

https://www.univention.de/produkte/univention-app-center/app-katalog/self-service/

@Danilo Schwabe
Check https://powertoys.io

We have implemented this in Power Toys version 5. You can send SMS with account details (require Amazon SNS account).

@Plesk Staff:
Any update on this?

Looking forward to meeting you on the WHD!

@Valics Lehel:
What does "soon" mean in your terms? Are you from the Odin team?

This is a good feature, but soon will be available :-) Stay tuned!

Thanks for replying so quickly!

Well, we are using this feature already, but this only works for Plesk Users/Admins, not for E-Mail Adresses (Mailboxes) within a Subscription.
Sending a password reset Mail to the E-Mail address the user needs a reset for wouldn't make sense.
Admins ususally aren't those candidates either that require resets on a daily basis...users are!

But since you have the reset feature already, would it be possbile to just add a field for a secondary E-Mail address within the Mailbox Users settings and a checkbox to enable/disable this feature?
The user should be able to edit the secondary E-Mail address as well, by logging into the "Self-service" interface of plesk (does not exist yet, or am I wrong?).

Sending reset tokens via SMS is not absolutely required, but if you have time for it, implementing this would be absolutely awesome.

This is about bringing this default feature to Plesk which has been missing since a very long time.
As we manage several large Plesk installations, we have tons of users that ask for password resets on a daily basis and we need to choose another plattform as this request are getting more frequent.

It should be available as Plesk Feature to install via the installer.
Could be made available unter https://--ServerFQDN--:443/self-service.
There should be an option with each user account (Mail and or Plesk Accounts) to disable/enable the self-service and it should be disabled for admins on default (defaults should be possible to set via plans - nice to have).

I don't want to switch the plattform but we may be forced to do so, since this feature is missing.
Implementing should not be big trouble. Univention did it within some weeks (mainly discussion about it at first), implementing it within hours, maximum days.

This should be quiet easy to implement as it can be done with existing PHP Tools or via Tomcat (also in Plesk). Univention did it, so should/can Odin for Plesk.

https://www.univention.com/products/univention-app-center/app-catalog/self-service/
https://forge.univention.org/bugzilla/show_bug.cgi?id=37890

I have found two candidates for existing OSS projects that we could use: * Self Service Password * PWM Self Service Password: * http://ltb-project.org/wiki/documentation/self-service-password * PHP * project seems dormant * features: - Reset by questions - Reset by mail challenge - Reset by SMS - reCAPTCHA * should be fairly easy to adapt * css needs to be adapted PWM: * https://github.com/jrivard/pwm * Java in Tomcat * project active, but last release from 2/19/14 * features: - everything of Self Service Password - anything else you can think of * complex to integrate: configure tomcat, use either sql or install custom ldap schema, deactivate most of it's features * default look is ok We could also consider to implement it ourself. Using a Python micro web framework like bottle or flask it could be done really quick: * landing page - where user can enter username → if user has in contacts-section stored an external email address or mobil number → send link/token via mail or mail-sms-gateway (or pluggable sms-provider-api). -Token gets stored in extAttrib or sqlite. -Optionally integrate reCAPTCHA by google. * pw-change page for email/sms-token - email-link contains token or - field for token from mail/sms -form for new password → try to set pw → possibly return with error msg if pw-policy-fail

Please don't decline this request (again, similiar out there). Sometimes one needs to show users what they need, even though they don't realize that they need it.

Please make Plesk more awesome and give us a reason to stay with this product!

Thanks guys!!