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Customer email notification when mailbox quota exceeded

It would be a very useful feature to have an email automatically injected to a customers mailbox when their quota is close to the limit and another when the mailbox quota has been exceeded with advice (customisable) on how to resolve the problem.

Sometimes clients are unaware/forget their quota and if accessing via outlook/smartphone etc they are not aware of the limit being reached. This can result in several days without emails or emails being rejected with a "mailbox full" autoresponder. Ironically this means anyone sending emails to the client are aware the mailbox is full but the client is unaware of the problem.

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    Studio 4 shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    145 comments

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      • Patrick Neuner commented  ·   ·  Flag as inappropriate

        Their older product Confixx did this very well, odd, that it takes so long for such a feature to make it into the product.

      • Benoît commented  ·   ·  Flag as inappropriate

        You can alert them when the storage is near the limit, before it is exceeded. Dovecot has a function "quota_warning" that does it very well.

      • Anonymous commented  ·   ·  Flag as inappropriate

        And how do you want to email them if their mailbox size is exceeded?

        You want exceptions? Exceptions can be exploited, it'll result in a full hard disk and far more issues than a full mailbox.
        It's better to inform your customer in a descent way instead of just shoving accounts for the lowest price and no attention to mailbox ethics.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I suggest everyone using plesk twitter & fb to get their attention on this missing capability. Maybe they wake up... :-s

      • paedu commented  ·   ·  Flag as inappropriate

        @Sergey L
        It's Christmas time again soon… I'm pretty shure you can guess my biggest Christmas wish :)

      • Anonymous commented  ·   ·  Flag as inappropriate

        You can easily do that through the Dovecot quota_warning plugin.
        You can set a threshold based on customers' mailbox percentage of used space that triggers the execution of a script with which send a warning email to the mailbox owner (or to whoever you want).

      • Nigel commented  ·   ·  Flag as inappropriate

        this feature would save some 'egg on face' especially imap users, they chomp up server space. I lost a client over this but he was a complete numpty

      • Marco Baiardo commented  ·   ·  Flag as inappropriate

        create an ajert automatic system to inform the mail administrator when obe of the mailboxes goes over xx % of its full capacity

      • Anonymous commented  ·   ·  Flag as inappropriate

        We use a shell script (daily cron job) since a few years for sending notification mails to customers when mailbox quota exceeds.
        This script has been posted somewhere in the plesk forum for a while.

      • Anonymous commented  ·   ·  Flag as inappropriate

        We use a shell script (daily cron job) for sending notification mails to customers when mailbox quota exceeds.

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