I suggest you ...

Customer email notification when mailbox quota exceeded

It would be a very useful feature to have an email automatically injected to a customers mailbox when their quota is close to the limit and another when the mailbox quota has been exceeded with advice (customisable) on how to resolve the problem.

Sometimes clients are unaware/forget their quota and if accessing via outlook/smartphone etc they are not aware of the limit being reached. This can result in several days without emails or emails being rejected with a "mailbox full" autoresponder. Ironically this means anyone sending emails to the client are aware the mailbox is full but the client is unaware of the problem.

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    Studio 4 shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    132 comments

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      • Marco Baiardo commented  ·   ·  Flag as inappropriate

        create an ajert automatic system to inform the mail administrator when obe of the mailboxes goes over xx % of its full capacity

      • Anonymous commented  ·   ·  Flag as inappropriate

        We use a shell script (daily cron job) since a few years for sending notification mails to customers when mailbox quota exceeds.
        This script has been posted somewhere in the plesk forum for a while.

      • Anonymous commented  ·   ·  Flag as inappropriate

        We use a shell script (daily cron job) for sending notification mails to customers when mailbox quota exceeds.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Hello guys!
        We also need such a feature, but it does not look like this feature will be implemented by plesk soon. So we will implement this feature by ourself.

        Here is the SQL Statement which you need. Afterwards you can program a notification as you like.

        SELECT CONCAT(mail_name,'@', domains.name) as email, ROUND(mn_param.val / 1024 / 1024,1) AS used, ROUND(Limits.value / 1024 / 1024, 1) as quota
        FROM mail
        JOIN mn_param ON mn_param.mn_id = mail.id
        JOIN domains ON domains.id = mail.dom_id
        JOIN Subscriptions ON Subscriptions.object_id = domains.id
        JOIN SubscriptionProperties ON SubscriptionProperties.subscription_id = Subscriptions.id
        JOIN Limits ON Limits.id = SubscriptionProperties.value
        WHERE
        mn_param.param = 'box_usage' AND
        mail.postbox = 'true' AND
        SubscriptionProperties.name = 'LimitsId' AND
        Limits.limit_name = 'mbox_quota'

        Yours Daniel and Florian

      • Zach Ellis commented  ·   ·  Flag as inappropriate

        This is making me want to migrate back to WHM who has had this feature for years! This is basic stuff....

      • Andreas Schnederle-Wagner commented  ·   ·  Flag as inappropriate

        already over 5 years since this Ticket was opened ... for such a basic Feature which was already implemented within CONFIXX ... also Quota Mails are basically available within Linux Quota itself ... so come on Plesk Team ... you can do better than this! :-/

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