that you adapt the main domain name of an IP as the myhostname for POSTFIX or QMAIL.
Most of RBLS are checking the SMTP Banner and currently only the first domain name is being used. To reduce scamming or to prevent being blacklisted you should apply myhostname with the according domain name.
Thank you for your input! We will consider this functionality in upcoming releases if it will be popular.
Everyone, please continue voting for this feature if you consider it important.
Dave Eversden commented
I believe I've encountered this bug today.
Plesk instance is hosted on Azure.
We've configured the public IP with a DNS name and also configured reverse DNS.
However an outgoing mail from Plesk is getting rejected by Blueyonder (Virgin Media).
It says that the Plesk server is presenting the internal host DNS name in the SMTP message and it does not match the external DNS record.
I'm assuming this is the same problem and needs fixing urgently unless there is a workaround!?
Luis Da Cruz commented
Totally agree with the last comment! The minimum is to have an answer, yes, no, maybe, when, next release?....! We are facing the same issue, banned anytime from many mail providers. My company is losing money during a "blacklisted" period. Please, answer and help us !
The option seems to be there in mail configuration but not cover cases of SMTP banner mismatch
Again, please, Help !
I find it totally unacceptable that a company THAT IS GETTING LICENCE REVENUE FROM ITS CLIENTS doesn't even take the time to acknowledge said clients when they are mentioning that their own clients are experiencing higher and higher number of issues because of Plesk issues - namely the PTR not matching the SMTP Banner when using a server for multiple clients!!!
Just shows the kind of care they have for their clients... I have read first about this issue being mentioned back in 2015 - https://talk.plesk.com/threads/plesk-12-smtp-banner-mismatch-critical-to-fix.331370/- we are now in September 2017 and Hotmail and Gmail are systematically blocking emails cos' of that mistmatch! No issue about IP rep, DMARC & Domain Key and SPF perfectly set! JUST THAT @@@ PTR / BANNER ISSUE!!!
PLEASE FIX - else next time I change server I'll switch for a company that DO CARE!
[Deleted User] commented
Has this been fixed now, or not???
Dito - impacting my clients on my server! each has a different IP address! ALL should be able to have their own SMTP banner - outlook.com is blocking emails beacuse of this!!! PLEASE FIX!
Please fix, having problems with outlook.com because of this.
Please fix, this should be obligatory on a multi ip system.
its a big trouble for multiple domain setups - please correct it.
It is urgent, please Plesk move on with this request.
server name: example.com
HELO record: example.com
Now I see that plesk implemented "Send from domain IP addresses and use domain names in SMTP greeting" under outgoing mail mode in the server mail setting.
But I need the smtp greeting to be sent from hostname.example.com, not from the domain name.
Big issues myself now Plesk 12.5 and still not fixed? My postfix crapped on last update and had to switch back to qmail.
@PleskStaff: Is this issue still not solved? Or am I missing something? 135 Votes should be enough to see that this is important...
Has anyone tried this?
Problem still exist or is ther e solution?
Same problem. Fix it pls
Tim Reeves commented
I agree with the very first comment on this thread: When an IP has a default domain, that domain should be used in the SMTP banner in place of the hostname. I see no reason why Plesk should not add a corresponding IP-Section to Postfix' master.cf
I would be interested in someone commenting with an example of what he/she wants to acomplish. Now comments are talking about RDNS, which most often cannot be managed by Plesk but needs to be managed by your ISP
Can someone explain in detail what needs to be done?